Article: Why Australia’s AI ambitions depend on change management

Authored by Daniel Keys – Chief Strategy Officer at xAmplify

Publication: IT Brief November 21, 2025

The next stage of transformation will be driven by AI and automation, but AI can only add real value when it’s built on reliable, integrated data and managed with the right guardrails. When platforms and systems are connected, AI’s potential becomes truly exponential, unlocking new insights, efficiencies and opportunities for smarter decision-making across government and businesses.

For Australia’s public sector, the challenge is bigger than technology alone. It is about delivering on national priorities at a time when digital skills are in short supply, citizen expectations are rising, and trust in public institutions must be protected.

Investing in connected platforms such as TechOne and ServiceNow gives agencies the ability to meet these pressures head-on. It allows them to provide services that feel human rather than bureaucratic, to free staff from repetitive tasks so their expertise is focused where it matters most, and to build systems resilient enough to evolve as citizen needs, technology, and security threats continue to change. With the right foundations, Australia can create public services that are simple, secure, and designed around citizens.

Read full article at https://itbrief.com.au/story/why-australia-s-ai-ambitions-depend-on-change-management